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Frequently asked questions

Everything interesting about us

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How to make a purchase on the Telcell Market website?

Simply add your desired product to the cart, then proceed to the 'Cart' page. Select the quantity you wish to purchase and click 'continue.' If you're not registered on the Telcell Market platform, the registration window will appear. Provide the necessary delivery information and choose your preferred payment method.

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How to make a purchase on the Telcell Market application?

Add the desired products to the cart, adjust the delivery terms, and confirm the order. If you haven't registered in the application yet, the registration window will open.

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How to pay?

Currently, payment on Telcell Market is processed through non-cash methods. We serve ARCA, Visa, MasterCard, Maestro, and Mir cardholders. Additionally, the Telcell Wallet will be available soon.

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When will I receive my order?

Delivery is organized by Telcell Logistics. Currently, it is only available within Yerevan. Shipping in the regions will be launched soon. At this moment, the FAST shipping method is available. Your purchases will be delivered within 3-4 hours to the selected address. Also, there is an option to choose desired delivery date within 3 days. Delivery terms depend on the seller's operating hours.

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Can I cancel an order?

Yes, it is possible to cancel the order before the seller collects your order. You just need to press the "Cancel" button.

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Where can I track my delivery on the webiste/app?

You can track the delivery process on your account in the order section.

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Can I cancel an online order?

An online order can be cancelled prior to placing the payment

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Where can I read about the details of the delivery procedure?

The delivery procedure is presented in the product delivery and reception rules.

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